The health and safety of those taking the FDP® exam are paramount to us. The FDP Institute continues to closely monitor the COVID-19 pandemic and review the recommendations from national and state health organizations. To help accommodate candidates for the FDP® exam from March 29 - April 19, 2021, the FDP Institute will allow remote proctoring for all candidates

The following information provides answers to common questions, including the steps and process to apply for the remote proctoring option.

What is Remote Proctoring?
Remote proctoring is an exam delivery method that allows candidates to take the FDP exam from home or a location of their choice, rather than at a Prometric test center. FDP Institute’s test delivery vendor, Prometric, will administer the FDP exam to candidates through the ProProctor remote assessment platform versus testing at a Prometric test center. The security process and candidate check-in procedures are comparable to the test center. Prometric live Proctors monitor the candidate test session through audio and video throughout the exam.

Who is eligible for remote proctoring?
All registered candidates for the Q4 2021 FDP exam window are eligible to take the FDP exam from an approved location

I live outside of the United States of America, am I eligible for remote proctoring?
Yes, Remote Proctor Testing (RPT) is available globally.

What is the difference between taking the exam at home/ office and taking taking it a Prometric test center

• We refer to the Prometric test center as a “Brick & Mortar” location, a physical location. The test center is responsible for a compatible testing environment.
• The remote proctor testing security procedures match the level of scrutiny you will experience at a Prometric test center, and the exam interface is the same. However, while the test center is responsible for a compatible testing environment, it is the candidate’s responsibility to ensure a distraction-free environment when taking the exam at home/office.

What are the system requirements for remote proctoring?
To qualify for remote proctoring, you will need a fast and reliable internet connection and a computer or laptop that meets these minimum technical requirements:

How do I check/ change my screen resolution to 1920 x 1080

For Windows computers:

• Click on the Windows Start button in the bottom left corner.
• Click on Settings (the gear icon).
• Click on System, which should populate the Display setting.
• Scroll down, and under Scale and Layout choose 1920 x 1080 for Display resolution.

For Mac computers:

• Open System Preferences and click on Displays.
• Hold down the Option/Alt key while simultaneously clicking on the radial button next to the ‘Scaled’ option under Resolution.
  • This will reveal all available screen resolution options for your display. Choose 1920 x 1080.

How do I check if my computer meets the system requirements for remote proctoring?

Before applying to take the FDP exam remotely, you are advised to run the System Readiness Check. The results will help you to determine if your system meets the minimum technology requirements and if your operating system is compatible to install and run the ProProctor application. The system check can be conducted at any time at https://rpcandidate.prometric.com/Home/SystemCheck

How do I apply to take my FDP Exam remotely? 
You can apply for remote testing by following the 3-step process:

I already have an appointment at a test center but would like to test to make use of the Remote Testing offer. How do I schedule a remote testing appointment? 
You need to submit a remote testing application to test from home. When you meet the eligibility requirements and are approved within five business days, the FDP Institute will cancel your test center appointment and send instructions to schedule your remote testing appointment.

What are the test requirements for a home or office setting?
Your remote testing environment must meet the following requirements during the check-in process with a Prometric Readiness Agent:

What should I expect on test day? What is the remote candidate check-in process? 

I. During the check-in process the following self-service steps will occur:

II. You will meet the Prometric Readiness Agent who will guide you through three security checks before launching your exam:

1. ID Verification 

2. 360˚ Environmental Check

IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause connectivity issues. Make sure to clear your workspace and put away all personal items.

3. Candidate Person Check

IMPORTANT: In order to expedite the check-in process, please remember to empty your pockets prior to the visual check.

Prometric’s "What to Expect" video provides a summary of the information as  does https://www.prometric.com/proproctorcandidate 

What happens if I experience a disruption to the exam due to internet connectivity? What should I do? 
If you are still connected to the internet, the live Proctor will attempt to reach you via chat or audio to troubleshoot the problem. Once connectivity is re-established, you will follow the candidate check-in procedures for starting the exam.

In case you get disconnected from the internet, do the following:

How can I prevent internet connectivity from disrupting my exam?

Will I be able to see the Proctor on my computer during the exam?
The live Prometric Proctor will monitor the candidate throughout the examination, but the candidate will be unable to see the Proctor during the exam. However, the Proctor can be contacted at any time via chat. When necessary, the Proctor can also contact the candidate by chat or audio.

Can I use a tablet, notebook, or smartphone to take the remote proctored exam? 
No, candidates must use a computer to complete the FDP exam via ProProctor. Hybrid tablet/laptop devices such as the Microsoft Surface are not compatible with the ProProctor application.

What is allowed and not allowed in my testing area? 

Can I take breaks during the exam?
Yes, due to the length of the FDP exam you are allowed to have one optional scheduled 20-minute break between section one (1) and section two (2) of your exam. Candidates are able to take unscheduled breaks at any time during the exam session. Please note that the exam clock continues to run during the unscheduled break.

IMPORTANT: The security check in routine takes about 10-15 minutes!

How will I receive my exam results after completing the exam?
Official results will be provided to candidates approximately 5 weeks after the close of the remote testing day

Where can I find additional information about Remote Proctoring 

• For additional information, candidates can review the Prometric ProProctor user guide.
• FDP will hold a virtual Townhall on July 24^th at 1.30pm. Register here.
• Questions? Contact us at info@fdpinstitute.org